Digitaldive DDP Refund Policy

We strive to ensure customer satisfaction with every purchase. Due to the nature of digital products, all ebook sales are final. Refunds will only be issued if the ebook was not downloaded or accessed after purchase. If you experience issues with your download or receive the wrong product, please contact our support team within 7 days of purchase for assistance.

Refund requests outside of this period or for issues related to personal preferences will not be granted. We encourage customers to review the ebook description before purchasing. I appreciate your understanding.

For Software

We provide a warranty period for every software product you purchase from DDP. The product description includes detailed information about the warranty specific to each product. Be sure to check the product description for precise warranty terms and conditions.

During the warranty period, you are eligible for either a product replacement or a full refund, depending on the terms and conditions specified for each product.

Refund Policy for Digitaldive Physical Products

At Digitaldive DDP, we strive to ensure customer satisfaction with every purchase. Please review our refund policy for jewelry accessories and electronic accessories carefully.

Eligibility for Refunds

Refunds are applicable only for defective or damaged products.

The product must be unused and in its original packaging.

You must initiate a refund request within 7 days of receiving the product.

How to Request a Refund

Contact our support team at Email support@digitaldive.top with your order number and a detailed description of the issue.

Attach clear photos or videos showing the defect or damage.

Our team will review your request and respond within 2 business days.

Refund Process

Approved refunds will be processed to your original payment method within 5-7 business days.

If the product needs to be returned, we will provide instructions for shipping it back to us. Return shipping costs are the responsibility of the customer unless the product is confirmed as defective.

Non-Refundable Items

Products that are damaged due to misuse or improper handling.

Products not returned in their original condition and packaging.

Sale or clearance items.

Exchanges
If you prefer, we can exchange defective or damaged products instead of issuing a refund. Please follow the same process outlined above to request an exchange.

Contact Us
For any refund-related inquiries, please reach out to us at support@digitaldive.top. Our team is always here to assist you!